Fastest Performance

FAQ

Our shared service delivers a powerful, proven platform that’s perfect
for hosting your websites.

Frequent Asked Questions

This are our most frequent ask questions, if you can't find an answer to a question you have, you may contact us filling the contact form below.

Best time to reach us is Monday to Saturday from 9 am to 5 pm

To log into your C-Panel, go the top right corner of our website, where it says LOGIN  or you could click on the following link

https://www.ingeniohost.com/whmcs-bridge-2/?ccce=clientarea

Log In with your login credentials ( the e-mail and password set when you purchased your plan or package)

Once you have logged in, Click on Services, double click your product and services. On the left side you will find the C-Panel and also webmail login. Click on C-Panel.

It will depend on the type of site, you have requested to the designer, for more information, please call us (956)254-0747 or if you are planning to have your business website with us, please call us to setup an appointment.

Log in into your Client area, click on your product/service.

At the bottom you will find a quick short cut to create business e-mails.

Your credentials could be typed wrongly. Please verify the letters are not caps lock. If you have already verified everything is correct, please contact our tech support.

If you can’t find your verification e-mail or invoices sent, please check your spam folder.

Other e-mail providers might have sent it to spam by mistake. To avoid this, add contact@ingeniohost.com to your contact list (safe list).

We currently do not manage any type of social media promotions, or marketing packages. We sale hosting plans  and website designs.

Yes, we can create your business logo, for more information about pricing, please contact us to schedule an appointment.

We currently don’t have social media management packages, we only sale hosting packages and web design.

Yes we can update your information on your client area page for no cost.

Updating information does not include changing the looks of the website, this would be considered a new web design, and has a cost.

If you are considering changing your theme design, please contact us for pricing.

At Ingenio Host, we’re having to do what everyone else is doing during this health crisis – adjust to a new reality every day, as we all learn more about the threat posed by COVID-19.

For the time being, all meetings with be via Skype, when paid with credit card, paypal and zelle bank transfers.

We will only have face-to-face meetings with clients in situations that require cash payments. When that’s the case, we will take every precaution to protect everyone’s safety.  Wearing face mask and shield, and following the 6 foot safe distance.

 

If interested in one of our hosting packages and wants to pay via zelle, please contact us first at (956) 254-0747.

You will receive a e-mail before the package is due, for renewal. You can also check the due date on your  client area.

Contact Form

Questions about our hosting plans?